What is Airline Staff? Understanding, Department, Requirement & His job

What is Airline Staff

Airline staff or airline staff refers to individuals who work for an airline and are tasked with carrying out various operational and service functions. They play an important role in ensuring smooth flight operations and providing a good experience for passengers.

Understanding Airline Staff

Aviation staff is a group of individuals who work for an airline or airport, responsible for various tasks that support flight operations and services to passengers. They play a vital role in ensuring that every aspect of the flight process runs smoothly, aman, and efficient.

Airline staff cover a variety of positions and roles that are divided into two main categories: air staff and ground staff.

1. Air Staff (Air Crew)

Air staff are those who work on board the aircraft during the flight. Their main task is to ensure the safety and comfort of passengers in the air. Examples of air staff positions include:

• Pilot and Co-Pilot: Responsible for operating the aircraft and ensuring flight safety.
• Stewardess/Stewardess (Flight Attendants): Providing services to passengers, including safety demonstrations, serving food and drinks, and handle emergency situations.

2. Ground Staff (Ground Staff)

Ground staff are those who worked at the airport or other location before, during, and after the flight to ensure smooth operations. Examples of ground staff positions include:

• Staf Check-In: Manage the passenger check-in process, print boarding passes, and handle baggage.
• Baggage Handling (Baggage Handlers): Manage the loading and unloading of baggage from the aircraft.
• Gate Officer (Gate Agents): Manage the boarding process and provide flight information to passengers.
• Customer Service Staff (Customer Service Agents): Handle inquiries, complaint, and special needs of passengers.
• Air Traffic Controller (Air Traffic Controllers): Although not always employed directly by the airline, they work closely together to regulate aircraft movements in the air and on the ground.

Main Responsibilities of Airlines Staff

• Safety: Ensure that all safety procedures are followed, including security checks, handling emergency situations, and aircraft maintenance.
• Service: Providing high quality service to passengers, including assistance during check-in, boarding, and on the plane.
• Operational: Handle various aspects of flight operations, such as scheduling, flight coordination, and aircraft maintenance.
• Obedience: Ensure compliance with international and national aviation regulations, including safety and service standards.

Department of Staff Airlines

Requirements to Become an Airlines Staff

Becoming an airline employee requires a number of different requirements and qualifications depending on the desired position. The following are general requirements for some key positions in airline staff:

1. Stewardess/Stewardess (Flight Attendant)

• Education: Minimum high school graduate/equivalent. A diploma or degree in hospitality or tourism may be an added advantage.
• Age: Usually between 18 until 30 year, depending on airline policy.
• Height: There are minimum and maximum height restrictions which vary depending on the airline.
• Language skill: Fluent in English; Other foreign language skills are a plus.
• Appearance: Attractive, neat, and professional.
• Health: Good physical condition and swimming ability are often required.
• Training: Participate in and pass intensive training organized by the airline.

2. Pilot

• Education: Minimum high school graduate/equivalent. Degree in aviation, technique, or science is preferred.
• Licence: Have a commercial pilot's license (CPL) and additional certification according to the type of aircraft flown.
• Flying Experience: Certain minimum flying hours (usually thousands of hours) depending on position (for example, copilot or captain).
• Health: Class medical certificate 1 which indicates excellent health condition.
• Language skill: Fluent in English, especially in aviation communications.

3. Check-In and Customer Service Staff (Check-In Agent and Customer Service)

• Education: Minimum high school graduate/equivalent. Diploma or degree in hospitality, tourist, or business administration can be a plus.
• Language skill: Fluent in English; Other foreign language skills are a plus.
• Communication: Good communication skills and ability to handle stressful situations.
• Computer: Basic skills in using computers and airline reservation systems.
• Appearance: Attractive, neat, and professional.

4. Baggage Handling (Baggage Handler)

• Education: Minimum high school graduate/equivalent.
• Health: Good physical condition and ability to lift heavy loads.
• Team work: Ability to work in a team and under pressure.

5. Maintenance Staff (Maintenance Crew)

• Education: Diploma or degree in aeronautical engineering, machine technique, or related fields.
• Certification: Aircraft technician certification (for example, Aircraft Maintenance Engineer License – ACTION).
• Experience: Work experience in the field of aircraft maintenance is preferred.
• Health: Good physical condition and ability to work in a high pressure environment.

6. Air Traffic Controller (Air Traffic Controller)

• Education: Minimum high school graduate/equivalent. Additional education or degree in air navigation, aviation management, or technique can be an added value.
• Training: Participate in and graduate from an air traffic controller training program administered by an aviation authority.
• Language skill: Fluent in English.
• Health: Excellent health condition, especially hearing and vision.
• Quick Thinking Ability: Ability to make quick and accurate decisions in emergency situations.

Airlines Staff Duties

Airline staff duties cover various aspects related to flight operations and passenger service. The following is an overview of the main duties for several positions on airline staff:

Air Staff (Air Crew)

1. Captain (Captain)
   • Operate the aircraft and ensure flight safety.
   • Make important decisions regarding navigation and emergency conditions.
   • Supervise all flight crew and flight operations.
2. Copilot (First Officer)
   • Assist the captain in operating the aircraft.
   • Responsible for navigation and communication with air traffic controllers.
   • Handle other duties as directed by the captain.
3. Stewardess/Stewardess (Flight Attendant)
   • Demonstrate safety procedures to passengers.
   • Serving food and drinks during the flight.
   • Handle emergency situations and provide first aid if necessary.
   • Providing assistance and ensuring passenger comfort.

Ground Staff (Ground Staff)

1. Agen Check-In (Check-In Agent)
   • Manage the passenger check-in process at the airport.
   • Print boarding passes and handle passenger baggage.
   • Ensure passengers have complete and valid travel documents.
2. Baggage Handling (Baggage Handler)
   • Manage the loading and unloading of baggage from the aircraft.
   • Ensure baggage is handled safely and on time.
   • Operate baggage and vehicle handling equipment on the runway.
3. Gate Officer (Gate Agent)
   • Manage the passenger boarding process.
   • Provide flight information to passengers.
   • Arrange seat changes and handle boarding issues.
4. Customer Service Agent (Customer Service Agent)
   • Handle inquiries, complaint, and special needs of passengers at the airport or through customer service centers.
   • Provides information regarding flights, schedule changes, and airline policies.
   • Providing special services for passengers with special needs.
5. Air Traffic Controller (Air Traffic Controller)
   • Manage aircraft movements in the air and on the ground.
   • Direct the plane to take off and land safely.
   • Ensure safe distances between aircraft and manage air traffic flow.
6. Flight Operations Staff (Flight Operations Staff)
   • Plan and monitor flights to ensure safe and efficient routes.
   • Coordinate flight schedules and communicate with flight crew.
   • Manage flight documentation and ensure compliance with aviation regulations.
7. Maintenance Staff (Maintenance Crew)
   • Maintain and repair aircraft to ensure the aircraft is safe to fly.
   • Carrying out routine inspections and technical repairs.
   • Document all maintenance and repair work performed.
8. Cargo Coordinator (Cargo Coordinator)
   • Manage cargo deliveries and ensure cargo is loaded and unloaded properly.
   • Ensure all cargo documents are complete and accurate.
   • Coordinate with other staff to ensure cargo delivery runs smoothly.
9. Safety and Security Staff (Safety and Security Staff)
   • Ensure compliance with safety and security procedures at the airport.
   • Carrying out security checks on passengers and baggage.
   • Provide safety training for staff and handle security incidents.

Read Also : Flight Attendant School Requirements

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